FAQ2019-08-11T09:18:20-07:00

ASK & WE ANSWER

FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

For many of us, a car is a large investment. So, it’s only natural that the car repair process would raise a few questions. Our job is to make sure we leave no question unanswered.

WHAT FORMS OF PAYMENT ARE ACCEPTED?2019-08-12T15:38:52-07:00

We accept most major credit cards such as Visa and Mastercard. Other forms of payment such as personal and business checks may also be accepted.

I WAS JUST INVOLVED IN AN ACCIDENT. I’VE ALREADY CONTACTED ALL THE NECESSARY AUTHORITIES, BUT WHAT SHOULD I DO NEXT?2019-08-11T09:16:06-07:00

First of all, we’re sorry you’re in this position. But don’t worry, we’re here to restore the rhythm of your life. And remember, never drive a car that could be dangerous due to visible or hidden damages after a collision. Our Customer Service Center can help you arrange a tow with minimal wait time. You can reach them at: 1.818.363.8104

MY INSURANCE ADJUSTER HAS NOT SEEN MY CAR YET. DO I HAVE TO FINISH THAT PROCESS BEFORE I GIVE YOU THE KEYS TO MY CAR?2019-08-11T09:16:21-07:00

Absolutely not. If it’s easier for you to leave your car with us and have the adjuster do their appraisal here, that’s no problem. Colonial works closely with all the major insurance companies and can easily advise them of any work and repairs that need to be done to your vehicle.

DO I HAVE TO GET MORE THAN ONE ESTIMATE?2019-08-11T09:16:43-07:00

No, you don’t have to have more than one estimate to complete insurance company requirements and begin work on your vehicle.

DO I NEED TO SCHEDULE AN APPOINTMENT BEFORE VISITING COLONIAL COACH WORKS?2019-08-11T09:16:59-07:00

To provide you with unmatched convenience and service, it’s best to first schedule an appointment to either drop off your vehicle for repair or receive an estimate. You can complete our form online or give us a call at 1.818.363.8104

IF SOMETHING GOES WRONG WITH MY REPAIRS, WHO DO I CONTACT?2019-08-11T09:17:43-07:00

All Colonial Coach Works repair work is backed by a written lifetime warranty. Simply contact Colonial Coach Works or call 1.818.363.8104 to schedule an appointment to come by and take care of any issue you may have with your vehicle repair.

WHAT ABOUT A RENTAL CAR?2019-08-11T09:17:56-07:00

Enterprise Car Rental is conveniently located right across the street so there is no need to hassle trying to get a ride to a rental car company. We’d be happy to walk you over!

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Repair Checklist

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HAPPY CUSTOMERS

Testimonials

Michelle P.

Herman from Colonial Coach Works was such an incredible help to my husband and I with a difficult insurance claim. Our truck was hit in a DUI and had burn damage from the accident. The insurance adjuster gave us an incorrect quote and was difficult to get a hold of. We called many shops before we came to Colonial Coach Works, and no one else was helpful. However, Herman from Colonial Coach Works was an absolute delight to work with. He gave wonderful customer service and helped us with a quote although he couldn’t fix our car. We can’t thank him enough!

Adrian L.

I wish I wasn’t as familiar with this place as I am, but if we have to deal with a body shop I’m glad it’s this place! They have a great group of guys working in there and the quality of work is the best we’ve ever had, bar none, hands down. My wife loves playing bumper cars, so we’ve gone in here for issues as little as a scratched bumper to needing a whole new car, either way, each time these guys (and gal) have been awesome. Herman, Perry, Carol and John have been a pleasure to work with, keep up the great work CCW Team!

Chase R.

“I brought in my Subaru Crosstrek after being hit in an accident and the guys at Colonial Coach took care of every inch of my car. I had aftermarket equipment that was damaged in the accident but they took the extra time to send my Car to a repair shop to replace the gear. I would definitely recommend David as he really made sure to work with me through the whole process and update me regularly with how the repair was coming along. On a side note they also buffed out a rubber tire mark on the side of my car that i couldn’t get for almost 3 months (thank you!) 5 out of 5 star service here:)”

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Request A Free Estimate

Our estimating staff is specially trained and qualified to inspect and provide a written estimate for your vehicle after a collision. Through years of experience they are able to access possible hidden damage and to accurately estimate the cost of restoring your vehicle to factory specifications.

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